Return Policy

Money Back Guarantee on Artwork

 

For the sale of certain products, the Company provides a money-back guarantee.  That money-back guarantee is governed by the following terms, except to the extent that the terms of a specific product or service provide otherwise.

 

  • Return requests must be submitted within the return period(s) listed below:
  • Original Artwork: seven (7) calendar days from the date of delivery
  • Open Edition Gallery wrapped canvas prints: fourteen (14) calendar days from the date of delivery
  • Open Edition paper Prints: thirty (30) calendar days from the date of delivery
  • Return requests received outside the stated return period(s) will not be accepted
  • Return shipments must be arranged through Sven & Tolley and shipped in their original packaging (including all accompanying  paperwork received with the order)
  • Customers are responsible for return shipping costs unless otherwise stated
  • Refunds will be processed back to the original form of payment once the artwork is received by Sven & Tolley
  • All refunds will be subject to the exchange rate at the time of processing, and funds will be remitted in USD
  • Customized artwork, Limited Edition prints, framed/matted Open Edition artwork, and Digital downloads ( e.g. “Print your Own” images)  are FINAL SALE and not eligible for returns
  • Returns will not be accepted for any artwork that has been stretched, cropped, or altered in any capacity after purchase

To start a Return Request, please email : info@svenandtolley.com The email must contain information about the product you purchased, the date of the purchase, and the email and name associated with any such purchase.

 

Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds.

 

If you receive a refund of any purchase through this money-back guarantee, that shall immediately terminate any and all licenses granted you to use the material provided to you under these Terms of Use or any other agreement. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: photographed or scanned images, video recordings, audio recordings, forms, template documents, slide shows, membership areas, social media groups limited to paying members, and other resources.

 

Any customer may redeem a money-back guarantee from the Company only once regardless of how many products and/or services the customer purchases. In other words, after a customer has received a refund for any one product under this money-back guarantee, that customer shall not be entitled to a refund as to any other product or service purchased from the Company.